– Order Policy:

* You can order through the website (store) or WhatsApp.
* When ordering, please provide correct information, such as phone number and location (city).
* The order cannot be cancelled in any way or for any reason. If you wish to cancel the order, please note that no future orders will be accepted from you.

*Our customer service team is ready to assist you and will be happy to serve you.

- [x] Return or exchange policy:

* The return request must be submitted within a period not exceeding one day from the moment the order is received (provided that there is a defect or fault in the product). Any requests sent after one day of receipt will not be taken into consideration.

* There will be no return fees in case of any defect in the parts or difference in the product.

* The product to be returned must be in the same condition in which it was received, with all its accessories (box, wrapping, etc.) and has not been used. A product that has been used and still has the price tag on it is considered a used product and cannot be returned.
* The product to be returned must be in the same package or wrapping in which it was received.
* No more than three returns are allowed for orders containing ten or more products. How can I return or exchange a product?

- [x] How can I return or exchange the product:-

* Contact us via WhatsApp and submit a request to return or exchange the product. The return request will be studied and a response will be provided within one day of submitting the request.
* Three photos of the product to be returned must be attached to the return request (front, back, and brand photos).
* Send the product to be returned through the shipping company, and the team will assist you and answer your inquiry.
* Upon completion of the inspection of the returned product and after approval, the purchase value of the product will be sent to the same address you used and the same contact information.
* Exchange is for shoes from one size to another only, and exchange is only for fragile pieces from other products (“non-breakable pieces”). Watches are not exchanged unless they arrive broken to the recipient.

– [x] Shipping Policy:

* Your order will be shipped on the same day you confirm your order via WhatsApp and the delivery process takes from two to three days.

*Our customer service team is ready to assist you and will be happy to serve you.

Pronto Store: Pronto Store is a modern and luxurious online store, established on the basis of providing you with the most luxurious and beautiful medical models, and the main goal of establishing this store is to provide all your requirements to shine and appear in the most beautiful appearance.